Wheel Horse Parts and More Shipping Policy
Shipping/Returns and Exchanges
All items will ship out within seven (7) business days of purchase. If you order your product on Friday after 5 pm Central Standard Time, it will be processed and shipped the following week.
As you are well aware, the USA is currently in a supply demand for most of its parts and supplies. We have been ordering parts from our vendors and some of those parts that we ordered are on backorder without an estimated time of arrival. Please note that once those backordered parts are received by Wheel Horse Parts and More, we ship those out within one (1) business day.
We will determine the most efficient shipping carrier for your order. We use the following carriers to ship out our packages: USPS U.S. Postal Service, UPS United Parcel Service, or FedEx.
All orders placed will be shipped out using the United States Postal Service. Once the order has been processed and the package is dropped off at the United States Postal Service it is out of our control as to when it will arrive.
Please note that USPS, UPS, and FEDEX may experience delays during the shipping process that are beyond our control and we appreciate your patience and understanding.
Note: We cannot ship to P.O. Boxes if we are using UPS or FedEx.
Delivery notification will be given once the shipping label has been printed for your order. If you can not find it, it might have slipped into your spam folder.
First Class (3-21 business days) No insurance
Ground Advantage (2-14 business days) $100 insurance
Priority Mail (1-14 business days) $50 Insurance
Priority Mail Express (next day - 2 day delivery by 6 pm) Up to $100 Insurance
Please note that packages shipped through UPS and FedEx are delivered Monday through Friday, excluding holidays.
If you require express, overnight, or 2 day shipping, please email us at wheelhorsepartsandmore@hotmail.com for the additional shipping fees before placing the order.
All orders placed in Minnesota will be charged 7.37% sales tax. All other states will not be charged sales tax.
International Shipping Terms & Conditions
These International Shipping Terms & Conditions apply if you purchase products on Wheel Horse Parts and More.com for shipment to delivery addresses outside of the U.S. ("products"). Each product is sold and shipped by Wheel Horse Parts and More ("Wheel Horse Parts and More.com”). These terms and conditions apply in addition to Wheel Horse Parts and More's and any other applicable terms and policies which govern the sale of the products. In case of conflict between these International Shipping Terms & Conditions and Wheel Horse Parts and More's, these terms will prevail.
Compliance with Applicable Laws
When ordering from Wheel Horse Parts and More.com, you must comply with all applicable laws and regulations of the destination to which your products are being delivered ("destination"). You are also responsible for assuring that your products may be lawfully imported into the country of importation.
Transfer of Title and Risk of Loss
Title and risk of loss for the products transfer to you as soon as the product is delivered to the first carrier outside of the country of importation.
Import Fees
Products shipped outside of the U.S. may be subject to taxes, customs duties, and fees charged by the authorities of the country of importation ("Import Fees"). For products sold by Wheel Horse Parts and More and fulfilled by Wheel Horse Parts and More you are responsible for paying all Import Fee.
You are the person responsible for the import clearance of products shipped outside of the U.S. ("importer of record"), unless the laws of the country of importation require that someone else serves as the importer of record. In that case, you authorize Wheel Horse Parts and More to designate an importer of record. You also authorize Wheel Horse Parts and More to designate a carrier ("Designated Carrier") to act as your direct or indirect representative/agent with the relevant customs, postal, and tax authorities, to clear your products, to process and pay on your behalf any Import Fees charged for your products ("Actual Import Fees"), and to process any amendments, invalidations, or duty refunds or remissions related to the importation of your products. Any Import Fees Deposit or Import Charges will be used to reimburse the Designated Carrier for Actual Import Fees. You agree that the Designated Carrier may disclose to Wheel Horse Parts and More the amount of Actual Import Fees for the products purchased from Wheel Horse Parts and More and fulfilled by Wheel Horse Parts and More.
Limitations
For products shipped internationally, please note that:
- manufacturer warranties may not be valid;
- manufacturer service options may not be available in the destination;
- product manuals, instructions, and safety warnings may not be provided in the destination language;
- the products (and accompanying materials) may not be designed in accordance with standards, specifications, and labeling requirements in the destination;
- the products may not conform to voltage and other electrical standards of the destination (and may require the use of an adapter or converter).
For information about returns and refunds, please consult the Shipping policy help page.
Privacy
Wheel Horse Parts and More may provide certain order, shipment, and product information to the Designated Carrier, which may share this information with customs, postal, and tax authorities. International shipments are subject to opening and inspection by customs and/or postal authorities. Please also review our privacy notice in the Shipping policy to understand how Wheel Horse Parts and More will collect and process your personal information.
All sales are final as we do not accept returns.
Issues with Shipment upon Delivery
Customers are responsible to file claims with the shipping partner when the package comes damaged, have missing parts, or if the part has any issues during the shipment process. Wheel Horse Parts and More can not file any claims on behalf of the customers as we are the business selling the items and we are not the buyer who receives the items.
If the items in your package come damaged, have missing pieces, or the items are damaged, the customer will need to notify Wheel Horse Parts and More and we will advise the customer on how to proceed with the situation. In most cases the customer will be advised to file a claim with the shipping partner that was used to ship the item. In order to file a claim the customer will have all of the information on the package with the label that is on the package. If there is a capital P on the upper left hand side of the label there will be $50 worth of insurance on the package. Once the claim is filed with the shipping partner, the customer then can notify Wheel Horse Parts and More to let us know the following information: (Name on the order, phone number listed on the order, order number, what is missing or wrong with the shipment and if the customer has filed a claim with the shipping partner). After the claim has been filed the customer will be advised to go back to the website and reorder the parts that were in question.
Please note that Wheel Horse Parts and More takes photographs of all shipments before we ship them out to our customers. These photographs will have either the invoice or the shipping label with the items that are being sent out per the order from the customers.
Once the customer receives the shipment, the customer must inspect the merchandise to ensure that all the products listed on the invoice are included in the shipment. If your shipment is short, damaged, or have missing parts you have 5 days to notify Wheel Horse Parts and More at 507-213-3115 or email to wheelhorseinfo@wheelhorsepartsandmore.com stating the following: (Name on order, phone number listed on the order, order number and what is missing or wrong with the shipment). If missing items, items that are damaged or shorted items are not reported to Wheel Horse Parts and More within 5 days of delivery, the customer will forfeit all replacements for missing items, damaged items, or shorted items.
Returns and Exchanges
If you receive an item that you need to return it is up to the customer to contact us within fourteen (14) day of receiving the item and let us know that you would like to return the item. Please note that all sales are final and we do not accept returns if the customer ordered the product without contacting Wheel Horse Parts and More before ordering the items. If Wheel Horse Parts and More was contacted prior to ordering the product and the customer ordered the product based on our information and it does not work for your tractor we will accept the return as it was our fault. Once the item is returned to Wheel Horse Parts and More in the shape that you received it in, we will issue you a refund minus the shipping costs that were originally paid on the initial order.
If you return an item after the 14 days you will receive a store credit minus the shipping costs that were originally paid on the initial order.
Store credit is issued as a gift certificate and can be used anytime for the amount of return. This does not apply to shipping fees.
Checkout Information
To make this an easy check out process follow the simple steps:
Select the items you wish to purchase and put them into your shopping cart. The Shopping cart will have a smile on it when the item has been placed inside. You can either continue shopping or you can go to check out.
Once you are finished shopping select the “Go to Check Out” tab on the right side of the screen.
You are then taken to another screen labeled “Your Shopping Cart” this is so you can review what you are purchasing.
Click on the Blue Tab that says “Checkout”
You are now on a new screen labeled Payment Details. This is where you enter your billing information, this is the address where we will send your packages to. If you have comments or special requests please fill out the order comment section. Click Continue.
You are redirected to the PayPal site to finish up the transaction. No PayPal Account? No problem, simply select Pay with Debit or Credit Card, and enter your information in there.
Once your order is successfully completed, you will find a confirmation email with all the details in your inbox. If you can not find it, it might have slipped into your spam folder. Do not hesitate to get in touch with us if you need another confirmation.
If you spot anything that needs adjusting in your order, do not worry! Just drop us a line at wheelhorseinfo@wheelhorsepartsandmore.com. Once your order is completed we can not change your order.
Before you click submit, please double check your shipping address you have given us. We want your tractor parts to get to you without any interruptions. If there is an error in the address that prevents delivery, we will refund your original order (minus the shipping fee), and you can easily place your order again.
Issues with Shipment upon Delivery
Customers are responsible to file claims with the shipping partner when the package comes damaged, have missing parts, or if the part has any issues during the shipment process.
Wheel Horse Parts and More can not file any claims on behalf of the customers as we are the business selling the items and we are not the buyer who receives the items.
If the items in your package come damaged, have missing pieces, or the items are damaged, the customer will need to notify Wheel Horse Parts and More and we will advise the customer on how to proceed with the situation. In most cases the customer will be advised to file a claim with the shipping partner that was used to ship the item. In order to file a claim the customer will have all of the information on the package with the label that is on the package. If there is a capital P on the upper left hand side of the label there will be $50 worth of insurance on the package. Once the claim is filed with the shipping partner, the customer then can notify Wheel Horse Parts and More to let us know the following information: (Name on the order, phone number listed on the order, order number, what is missing or wrong with the shipment and if the customer has filed a claim with the shipping partner). After the claim has been filed the customer will be advised to go back to the website and reorder the parts that were in question.
Please note that Wheel Horse Parts and More takes photographs of all shipments before we ship them out to our customers. These photographs will have either the invoice or the shipping label with the items that are being sent out per the order from the customers.
Once the customer receives the shipment, the customer must inspect the merchandise to ensure that all the products listed on the invoice are included in the shipment. If your shipment is short, damaged, or have missing parts you have 5 days to notify Wheel Horse Parts and More at 507-213-3115 or email to wheelhorseinfo@wheelhorsepartsandmore.com stating the following: (Name on the order, phone number listed on the order, order number, and what is missing or wrong with the shipment). If missing items, items that are damaged or shorted items are not reported to Wheel Horse Parts and More within 5 days of delivery. the customer will forfeit all replacements for missing items, damaged items, or shorted items.
Insurance guaranteed on the following:
Priority Mail has $50.00 delivery 1-14 business days
Ground Advantage has $100 delivery 2-14 business days
Priority Mail Express has up to $100 delivery next day - 2 day by 6pm
First Class has NO insurance delivery 3-21 business days
International Customers: Packages may be charged import duties and/or custom fees; these fees are determined by the custom officials and are not included in the shipping costs. Customers are responsible for any applicable charges.
International Shipping Terms & Conditions
These International Shipping Terms & Conditions apply if you purchase products on Wheel Horse Parts and More.com for shipment to delivery addresses outside of the U.S. ("products"). Each product is sold and shipped by Wheel Horse Parts and More ("Wheel Horse Parts and More.com”). These terms and conditions apply in addition to Wheel Horse Parts and More's and any other applicable terms and policies which govern the sale of the products. In case of conflict between these International Shipping Terms & Conditions and Wheel Horse Parts and More's, these terms will prevail.
Compliance with Applicable Laws
When ordering from Wheel Horse Parts and More.com, you must comply with all applicable laws and regulations of the destination to which your products are being delivered ("destination"). You are also responsible for assuring that your products may be lawfully imported into the country of importation.
Transfer of Title and Risk of Loss
Title and risk of loss for the products transfer to you as soon as the product is delivered to the first carrier outside of the country of importation.
Import Fees
Products shipped outside of the U.S. may be subject to taxes, customs duties, and fees charged by the authorities of the country of importation ("Import Fees"). For products sold by Wheel Horse Parts and More and fulfilled by Wheel Horse Parts and More you are responsible for paying all Import Fee.
You are the person responsible for the import clearance of products shipped outside of the U.S. ("importer of record"), unless the laws of the country of importation require that someone else serves as the importer of record. In that case, you authorize Wheel Horse Parts and More to designate an importer of record. You also authorize Wheel Horse Parts and More to designate a carrier ("Designated Carrier") to act as your direct or indirect representative/agent with the relevant customs, postal, and tax authorities, to clear your products, to process and pay on your behalf any Import Fees charged for your products ("Actual Import Fees"), and to process any amendments, invalidations, or duty refunds or remissions related to the importation of your products. Any Import Fees Deposit or Import Charges will be used to reimburse the Designated Carrier for Actual Import Fees. You agree that the Designated Carrier may disclose to Wheel Horse Parts and More the amount of Actual Import Fees for the products purchased from Wheel Horse Parts and More and fulfilled by Wheel Horse Parts and More.
Limitations
For products shipped internationally, please note that:
- manufacturer warranties may not be valid;
- manufacturer service options may not be available in the destination;
- product manuals, instructions, and safety warnings may not be provided in the destination language;
- the products (and accompanying materials) may not be designed in accordance with standards, specifications, and labeling requirements in the destination;
- the products may not conform to voltage and other electrical standards of the destination (and may require the use of an adapter or converter).
For information about returns and refunds, please consult the Shipping policy help page.
Privacy
Wheel Horse Parts and More may provide certain order, shipment, and product information to the Designated Carrier, which may share this information with customs, postal, and tax authorities. International shipments are subject to opening and inspection by customs and/or postal authorities. Please also review our privacy notice in the Shipping policy to understand how Wheel Horse Parts and More will collect and process your personal information.
Terms & Conditions
Terms
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of. The collective work includes works that are licensed to. Copyright 2003, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with or purchasing products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or to purchase products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks, and trade names used in the site are trademarks or registered trademarks.
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a product is mistakenly listed at an incorrect price, reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
May deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. 's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. May assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
Does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, may link to sites operated by third parties. However, even if the third party is affiliated with, has no control over these linked sites, all of which have separate privacy and data collection practices, independent of. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work)
Photography Disclaimer
This company has chosen the right to take photographs of all items that are being shipped out to the customer. These photos will help us ensure that the correct items are being shipped to the customer before they leave Wheel Horse Parts and More.
Privacy Policy
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey, or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include . It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove, or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third-Party Links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to Our Policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.
Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your Consent
By using our site, you consent to our privacy policy.